Return & Refund Policy

Last Updated: August 20, 2026

At Adornia, we want you to be happy with your purchase. If there is an issue with your order, please contact us as soon as possible.

1. Eligibility for Returns

We may accept returns or exchanges when:

• The wrong product was delivered

• The product arrived damaged or defective

• The product received is materially different from the product ordered

Items must generally be unused and returned in their original condition and packaging.

2. Non-Returnable Items

For hygiene and safety reasons, certain accessories may not be eligible for return once used or worn.

Personalized, customized or specially prepared products may also be non-returnable unless they arrive damaged, defective or incorrect.

3. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, contact us promptly.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

We will review the request and, where appropriate, offer a replacement, exchange or refund.

4. Return Shipping

If the return is due to an error on our part, such as receiving an incorrect or defective item, we may cover the reasonable return shipping cost.

For other approved returns, return shipping may be the customer's responsibility.

5. Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued using an available appropriate refund method.

Processing times may vary depending on the payment method or financial institution.

6. Exchanges

Where stock is available, eligible items may be exchanged for another item of equal or appropriate value.

7. Change-of-Mind Returns

Change-of-mind returns are subject to our eligibility requirements and may not be available for every product.

Please contact us before sending anything back.

8. How to Request a Return

Contact our customer support team with:

• Order number

• Customer name

• Reason for the request

• Photos/videos where relevant

Do not send products back without receiving return instructions from us.

9. Policy Changes

We reserve the right to update this Return & Refund Policy when necessary. The updated version will be published on this page.

10. Contact

For return or refund assistance, please contact us through our official Contact Us page.

Adornia