Frequently Asked Questions

Do you offer Cash on Delivery?

Yes, Cash on Delivery may be available for eligible orders within Pakistan.

How long does delivery take?

Most domestic orders are estimated to arrive within 3–7 business days after dispatch. Remote areas may take longer.

How can I track my order?

Once your order has been dispatched, tracking information may be provided where available.

Can I cancel my order?

If you need to cancel an order, contact us as soon as possible. Cancellation may not be possible once an order has already been dispatched.

Can I return an item?

Eligible products may be returned according to our Return & Refund Policy.

What if I receive a damaged item?

Contact us promptly with your order number and clear photographs of the product and packaging. We will review the issue and assist you.

What if I receive the wrong product?

Contact customer support as soon as possible. We will review the order and arrange an appropriate solution where the error is confirmed.

Are all accessories returnable?

Not necessarily. Some products may be non-returnable for hygiene or other reasons. Please check our Return & Refund Policy before ordering.

How should I care for my accessories?

Follow the care instructions provided with your product. Generally, keeping accessories away from excessive moisture, perfumes, chemicals and prolonged exposure to water can help maintain their appearance.

How can I contact you?

You can contact our customer support team through the Contact Us page on our website.

Adornia